July 19 news, Dell Chairman and CEO Michael Dell (Michael Dell), Dell may soon be using Google's new group video chat platform, Google + Hangouts alternative to traditional customer service calls.
Google + Hangouts has been called the next big killer application. Michael Dell is apparently also a fan. Since he joined in early July, Google + service since he has used a dozen times video chat. Michael Dell, Google + on Sunday raised the following questions:
"I consider Google + Hangouts for business and you like the video through the Dell Web site directly connected to your Dell service and sales team?"
For most of his post responses are positive. Hundreds of comments in favor of this for the Dell is a good idea. The idea is really interesting: Some customer service needs are very similar. So let a service representative while talking with a group of customers than the traditional one to one conversation is more economical. Can make use of video technology to support more humane. Group settings or even to start the self-service customers directly.
It should be pointed out that Michael Dell started a Web site directly from Dell.com Hangouts process is currently not possible because Google + is still by invitation only to join, but only in the Google + Hangouts internal to join and enabled. Google has not put its corporate social network to open. However, Google is currently assessing how brands and businesses with Google + together.
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